At the end of the day many hardcore dislike what was attempted. You can't do well in that space with many of your core unhappy. Especially when users have a choice. The nature of capitalism encourages competition and Sony played into that.
Like MS wouldn't have done the same if the situation was reversed. All companies use "the nature of capitalism" to try and get their products to be the biggest seller, it's just the way business is. MS could have made this work if they were less smug and arrogant about the whole thing. As it is they got cut down to size and that, Cliffy, is a good thing because when they try to sell us on this down the road again, maybe they'll behave in a manner more appropriate in future.